Frequently Asked Questions

How does it work?
Choose a style, upload a clear photo of your pet and see your portrait instantly — free, before you buy. Add your pet’s name if you like, choose your format and size, and check out. We print it to order in the EU and ship it with tracking.

How fast is delivery?
Made to order and printed in the EU, delivered in about 1–2 weeks. Free shipping over €69.

Which photo works best?
Any clear, well-lit photo where your pet’s face is fully visible. Higher resolution = sharper result. We handle the background.

What if I don’t love it?
You see your portrait before you pay and can try other styles first. If your print arrives damaged or doesn’t match the preview you approved, we reprint or refund it.

Which size should I choose?
See our size guide. Not sure between canvas, poster and framed? Read canvas vs poster vs framed.